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Terms and Conditions

Adam Petersen (ABN 31 836 405 397) (hereinafter "Seller")


www.tractionsociety.com.au & www.pitlane-espresso.com


TERMS AND CONDITIONS FOR SALE OF GOODS


Please read the following important terms and conditions ("Terms") before you buy

anything on our website and check that they contain everything which you want and

nothing that you are not willing to agree to. By making a purchase on our Website,


you agree to be bound by these Terms.


These Terms set our your legal rights and responsibilities; our legal rights and

responsibilities; and certain key information required by law.


(1) DEFINITIONS

In these Terms, the following definitions apply:

"ACL" means the Australian Consumer Law which is contained in the

Competition and Consumer Act 2010 (Commonwealth).

"Business Day" means a day which is not a Saturday, Sunday, public holiday

or bank holiday in Queensland.

"Buyer", "you" or "your" means you, the person or organisation that is

purchasing the Products through our Website.

"Confirmation" means an email which we send you to confirm that we have

accepted your order, in accordance with the "Ordering From Us" clause of

these Terms.

"Delivery Date" means any estimated date for delivery of your Products, as

stated on our Website or otherwise communicated to you at the time of your

purchase.

"Goods and Services Tax" means Goods and Services Tax imposed on a

supply of goods or services in Australia, pursuant to the A New Tax System

(Goods and Services Tax) Act 1999 (Commonwealth) or any other

applicable law.

"Party" means either the Buyer or the Seller.

"Parties" means the Buyer and the Seller collectively.


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"Price" means the price of our Products as published on our Website at the

time that you make your purchase.

"Products" means the products that you are choosing to purchase through

our Website which may include but is not limited to goods, services and/or

digital content.

"Seller", "we", "us" or "our" means us, Adam Petersen (ABN 31 836 405 397)

"Terms" means these terms and conditions as updated from time to time.

"Website" means our website located at www.tractionsociety.com.au & www.pitlane-espresso.com

together with any affiliated websites or pages.


(2) INTERPRETATION

In these Terms, unless the context otherwise requires, the following rules of

interpretation shall apply:

(2.1) Words referring to one gender include every other gender.

(2.2) Words referring to a singular number include the plural, and words

referring to a plural include the singular.

(2.3) If a word or phrase is defined in these Terms then any grammatical

variations of that word or phrase have a corresponding meaning.

(2.4) Words referring to a person or persons include firms, corporations,

associations, partnerships, joint ventures, authorities, government bodies,

organisations and other legal entities, and vice versa.

(2.5) Any reference to time is a reference to time in Queensland.

(2.6) In the event that something must be done under these Terms on or

before a particular date, if that date falls on a day which is not a business

day, then that thing must be done on or before the next business day.

(2.7) Any obligation on a Party not to do something includes an obligation

not to allow that thing to be done.

(2.8) Headings and titles are included in these Terms for convenience only

and shall not affect the interpretation of these Terms.

(2.9) Each Party must, at its own expense, take all reasonable steps and do

all that is reasonably necessary to give full effect to these Terms and the


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events contemplated by it.

(2.10) A reference to legislation or any part or provision of that legislation

includes any subordinate legislation, any amended legislation, and any

substituted legislation issued under that legislation.

(2.11) A reference to an agreement or document is a reference to that

agreement or document as amended, replaced, supplemented or novated

from time to time.

(2.12) A reference to a Party also includes that Party's successors, assigns,

legal personal representatives and/or any person that is substituted by way

of novation.

(2.13) Any reference to money or currency, unless otherwise specified, is a

reference to Australian dollars.


(3) SALE

By making a purchase through our Website, you are buying the Products subject

to these Terms and you agree to be legally bound by these Terms.


(4) ORDERING FROM US

(4.1) Here we set out how a legally binding contract between you and us is

made.

(4.2) You place an order on our site by doing the following:

Find and add a product to your basket, click on the pay now button, confirm

all your details including name, postal address and special instructions. You

will receive a confirmation email of your order with a unique order number

and your order total. You will then receive your order via mail.

(4.3) Please read and check your order carefully before submitting it. However, if

you need to correct any errors you can do so before submitting it to us.

(4.4) Before you place any order for digital content you must check that the

hardware and software requirements of your computer or device mean that you

can download the digital content. If required please contact us for assistance.

(4.5) When you place your order at the end of the online checkout process (e.g.

when you confirm payment), we will acknowledge it by email. This

acknowledgement does not, however, mean that your order has been accepted.


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(4.6) We may contact you to say that we do not accept your order. This is

typically for the following reasons:

(4.6.1) the Product(s) are unavailable;

(4.6.2) we cannot authorise your payment;

(4.6.3) you are not allowed to buy the Product(s) from us;

(4.6.4) we are not allowed to sell the Product(s) to you;

(4.6.5) the number of Product(s) you have ordered is too large; or

(4.6.6) there has been a mistake on the pricing or description of the

Product(s).

(4.7) We will only accept your order when we send you an email to confirm this

("Confirmation"). At this point:

(4.7.1) a legally binding contract will be in place between you and us; and

(4.7.2) your order will be fulfilled and your content will be automatically

downloaded.

(4.8) If you are under the age of 18 you may buy Products from our site.

However, in some cases you may not be able to buy certain Products because

you are too young. If so this will be set out on the relevant webpage for the

Products concerned.


(5) DOWNLOAD OF DIGITAL CONTENT

(5.1) Once you have paid for your order and received the Confirmation the digital

content will download automatically.

(5.2) We may deliver your digital content in instalments. If you have any queries

as to whether this is the case please consult the information provided at the time

of purchase or contact us for further information.

(5.3) If something happens which:

(5.3.1) is outside of our control; and

(5.3.2) affects you being able to download the digital content;

we will make the digital content available for download as soon as we can. If


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your computer or device blocks the automatic download of the digital content

or the automatic download does not start, you may still have the right to

cancel the contract.


(6) DIGITAL CONTENT

(6.1) When you buy any digital content and download it, you will not own it.

Instead we give you permission to use it (also known as a 'licence') for the

purpose of you using and enjoying it according to these Terms.

(6.2) The digital content:

(6.2.1) is personal to you. You can use it wherever you want in the world but

only if you comply with local laws;

(6.2.2) is non-exclusive to you. We may supply the same or similar digital

content to other users;

(6.2.3) may be used only on 1 computer or device;

(6.2.4) may not be:

(6.2.4.1) copied by you except for a reasonable number of necessary

back-ups;

(6.2.4.2) changed by you (which means, in particular, that you are not

allowed to adapt, reverse-engineer or decompile it, or try to extract the

source code from it, except where any of this is allowed by law);

(6.2.4.3) combined or merged with, or used in, any other computer

program; or

(6.2.4.4) distributed or sold by you to any third party;

(6.2.5) contains information which is owned by us or third parties or both.

You must not conceal, change or remove any markings which show who

owns this information, such as copyright (©), registered trade mark (®) or

unregistered trademark (TM) markings.

(6.3) Except where you have permission to use the digital content under this

clause, you will not obtain any rights of ownership or other rights (of whatever

nature) in the digital content or in any copies of it.


(7) DELIVERY OF PHYSICAL PRODUCTS


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(7.1) This clause applies if you purchase physical Products from us.

(7.2) We use the following delivery services to deliver our physical Products:

Australia Post

FedEx

DHL

(7.3) The estimated date and time window for delivery of the Products is set out

in the Confirmation.

(7.4) If something happens which:

(7.4.1) is outside of our control; and

(7.4.2) affects the estimated date of delivery;

then we will let you have a revised estimated date for delivery of the

Products.

(7.5) Delivery of the Products will take place when we deliver them to the

address that you gave to us.

(7.6) We may be unable to deliver the Products if we are unable to properly

identify you. Please be prepared to provide a form of ID (passport or driving

licence) on delivery of Products.

(7.7) Unless you and we agree otherwise, if we cannot deliver your Products

within 30 days, we will:

(7.7.1) let you know;

(7.7.2) cancel your order; and

(7.7.3) give you a refund.

(7.8) If nobody is available to take delivery, please contact us using the contact

details below.

(7.9) You are responsible for the Products when delivery has taken place. In

other words, the risk in the Products passes to you when you take possession of

the Products.

(7.10) We may deliver your Products in instalments. To check if your Products

may be delivered in this way, click on the check the delivery details during the

online checkout process.


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(8) PERFORMANCE OF SERVICES

(8.1) This clause applies if you purchase services from us. In this Agreement,

when we use the word "Product" or "Products" we are also referring to services.

(8.2) Where possible we will offer the opportunity to confirm the time and date for

performance of services purchased during the confirmation process and prior to

the purchase of the services.

(8.3) In other cases we may offer you the opportunity to book the time and date

for performance of services following the purchase of those services.

(8.4) In all cases we will seek to perform the services purchased within a

reasonable time and without causing you significant inconvenience.

(8.5) If you have any questions as regards the time or date for performance of

purchased services please contact us immediately.


(9) PAYMENT

(9.1) We accept the following means of payment:

Visa

Mastercard

PayPal

(9.2) We will do all that we reasonably can to ensure that all of the information

you give us when paying for the Products is secure by using an encrypted and

secure payment mechanism. However, in the absence of negligence on our part

we will not be legally responsible to you for any loss that you may suffer if a third

party gains unauthorised access to any information that you give us.

(9.3) Your credit card or debit card will only be charged when you confirm your

order.

(9.4) All payments by credit card or debit card need to be authorised by the

relevant card issuer. From time to time we may also use extra security steps via

Verified by Visa, Mastercard®SecureCodeTM or equivalent services.

(9.5) If your payment is not received by us and you have already received any

Products, you:

(9.5.1) must pay for such Products within 30 days; or

(9.5.2) must return them to us as soon as possible. If so, you must keep the


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Products in your possession, take reasonable care of them (including

ensuring that you follow any instructions or manuals given with the Products)

and not use them before you return them to us.

(9.6) If you do not return any Products (such as where you have not paid for

them) we may collect the Products from you at your expense. We will try to

contact you to let you know if we intend to do this.

(9.7) The price of the Products:

(9.7.1) is in Australian dollars ($AUD);

(9.7.2) includes GST at the applicable rate; and

(9.7.3) does not include the cost of delivering the Products (delivery options

and costs will be provided before you place your order).

(9.8) If you are a member of 'TRACTION SOCIETY COLLECTIVE', and are

completing a purchase which qualifies for the scheme, you will need to confirm

the required information to qualify for any member benefits during the online

checkout process. Please note that not all purchases may qualify for the scheme

(please consult the TRACTION SOCIETY COLLECTIVE terms and conditions for

further information).


(10) PRICES

(10.1) The Prices for our Products may be updated from time to time.

(10.2) Up to date Prices for our Products are published on our Website.

(10.3) By making a purchase on our Website, you agree to the up to date

Price(s) for your selected Products, as published on our Website at the time of

your purchase.


(11) TAXES, DUTIES AND OTHER CHARGES

(11.1) Unless otherwise stated, our Prices do not include Goods and Services

Tax, insurance, shipping and/or delivery costs and import charges (such as

customs duties or levies) or other applicable taxes of duties.

(11.2) By making a purchase on our Website, you acknowledge that you are

responsible for any Goods and Services Tax, insurance, shipping costs and

import charges (such as customs duties or levies) or other applicable taxes of

duties.


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(12) SHIPPING AND DELIVERY COSTS

(12.1) Unless otherwise stated, you agree to pay any applicable shipping and/or

delivery costs related to your Products.

(12.2) Shipping and/or delivery costs vary depending on your chosen delivery

method and delivery location.

(12.3) Applicable shipping and/or delivery costs are published on our Website at

the time of your purchase.

(12.4) By making your purchase, you agree to the applicable shipping and/or

delivery costs as published on our Website or communicated to you at the time

of your purchase.


(13) SOLD "AS IS"

You agree that the Products are being sold "as is", without any warranty of any

kind, either express or implied (except as required by law), regarding the

condition of the Products. You expressly disclaim any implied warranties of

merchantability or of fitness for a particular purpose.


(14) TITLE

Title to the Products will remain with the us until we have received the Purchase

Price in full together with any applicable taxes, duties, shipping or delivery costs

or other fees or charges payable to us by you in relation to your Products.


(15) LIMITATION OF LIABILITY

(15.1) The Buyer may have certain rights under the Australian Consumer Law

("ACL"), or under other similar or related consumer protection laws.

(15.2) The ACL may give the Buyer certain rights, warranties, guarantees and

remedies regarding the provision of goods or services by the Seller, which

cannot be excluded, modified or restricted by the Seller ("Statutory Rights").

(15.3) The Seller's liability to the Buyer is governed solely by the ACL and by

these Terms. To the maximum extent permitted by law, and except as otherwise

expressly provided in these Terms, the Seller excludes all conditions and

warranties implied by custom, law or statute, except for the Buyer's Statutory

Rights, and the Seller expressly disclaims all warranties of any kind including but


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not limited to implied warranties that the Products are fit for a particular purpose.

(15.4) The Buyer hereby agrees that the Buyer is solely responsible for

evaluating the Products and for determining whether the Products are fit for the

Buyer's purpose.

(15.5) The Buyer hereby agrees that the Seller is not liable for any direct,

indirect, consequential or incidental loss or damage which may result from the

Buyer's use of the Products. For the sake of clarity, in no event will the Seller be

liable for any consequential, indirect, incidental or special damages of any kind

including any damages for loss of revenue, profits, interruption of business, or

loss of data, even if the possibility of such loss was made known to the Seller.

(15.6) When the Buyer's Statutory Rights apply, to the maximum extent possible,

the Seller's liability in respect of any claim is limited to, at the Seller's option:

(15.6.1) A repair of the Products; or

(15.6.2) A replacement of the Products; or

(15.6.3) A refund of the Purchase Price paid by the Buyer.

(15.7) The Seller's failure to exercise or enforce any right or provision of these

Terms will not constitute a waiver of such right or provision.

(15.8) Subject to the sub-clauses below titled "Exceptions", we shall not be liable

for any of the following (whether direct or indirect):

(15.8.1) loss of profit;

(15.8.2) loss or corruption of data;

(15.8.3) loss of use;

(15.8.4) loss of production;

(15.8.5) loss of contract;

(15.8.6) loss of opportunity;

(15.8.7) loss of savings, discount or rebate (whether actual or anticipated); or

(15.8.8) harm to reputation or loss of goodwill.

(15.9) Exceptions:


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(15.9.1) The limitations of liability set out above shall not apply in respect of

any indemnities given by either party under these Terms.

(15.9.2) Notwithstanding any other provision of these Terms, the liability of

the parties shall not be limited in any way in respect of the following:

(15.9.2.1) death or personal injury caused by negligence;

(15.9.2.2) fraud or fraudulent misrepresentation;

(15.9.2.3) any other losses which cannot be excluded or limited by

applicable law;

(15.9.2.4) any losses caused by wilful misconduct.

(15.10) This clause will survive the termination or expiration of these Terms.


(16) CONFIDENTIALITY AND INTELLECTUAL PROPERTY

(16.1) For the purpose of this clause, "Intellectual Property" may include but is

not limited to:

any and all inventions, patents, utility models, design rights, copyright, know

how, trade secrets, trade marks, trade names, confidential information,

service marks and goodwill subsisting in, resulting from or relating to the

Products, or any documents, drawings, specifications and/or patterns

relating thereto either:

(16.1.1) supplied by us to you in connection with the Products, or

(16.1.2) supplied by us to you or disclosed to or obtained by you

pursuant to or as a result of these Terms, or

(16.1.3) resulting from the Products, unless otherwise expressly agreed

by the Seller in writing.

(16.2) You shall not, under any circumstances acquire any right in or to any

Intellectual Property.

(16.3) We shall have the right to apply any trade marks, trade names and/or

service marks to the Products. You acknowledges that no rights are granted to

you by the use by you of such trade marks, trade names and/or service marks.

You shall not deface, remove or obliterate any trade marks, trade names or logos

applied by the Seller on or in relation to the Products.


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(16.4) If you shall in any way acquire any such rights in any Intellectual Property

then you shall immediately inform us and shall forthwith take such steps as may

be required by the Seller to assign such rights or vest such title in us.

(16.5) The Parties each respectively acknowledge and agree that unless

otherwise expressly agreed between the Parties, the terms of these Terms, and

the fact that these Terms exists, are confidential.

(16.6) You shall keep confidential and not use, without the prior written consent

of us, all or any information including without limit, that information supplied by us

to you or disclosed to or obtained by you pursuant to or as a result of these

Terms, and shall not divulge the same to any third party except to the extent that

any such information is or becomes public through no fault of yours, or disclosure

of the same is required by law or by any other governmental or other regulatory

body.

(16.7) This clause will survive the termination or expiration of these Terms.


(17) INDEMNITY AND INSURANCE

(17.1) You shall indemnify us, and keep us indemnified, from and against any

losses, damages, liability, costs (including legal fees) and expenses incurred by

us as a result of or in connection with your breach of any of your obligations

under these Terms.

(17.2) You shall have in place contracts of insurance with reputable insurers

incorporated in Australia to cover your obligations under these Terms. On

request, you shall supply so far as is reasonable evidence of the maintenance of

the insurance and all of its terms from time to time applicable.


(18) RIGHTS OF THIRD PARTIES

No one other than a party to these Terms has any right to enforce any of these

Terms.


(19) TERMINATION

(19.1) In addition to any other rights that are set out in these Terms, if either

Party defaults in its obligations under these Terms ("Defaulting Party"), the other

Party can terminate the contract created between us under these Terms by

providing written notice to the Defaulting Party.


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(19.2) If the contract that is created between us under these Terms is ended it

will not affect our right to receive any money which you owe to us under this

Terms.


(20) WARRANTIES REGARDING LEGAL ADVICE

(20.1) Each Party, (which for the purposes of this clause shall be referred to as

the "Warranting Party" as the context requires) hereby respectively warrants:

(20.1.1) that the Warranting Party fully understands the terms of these

Terms.

(20.1.2) that the Warranting Party has had the opportunity to obtain

independent legal advice in relation to the matters addressed by these

Terms and the Warranting Party has either:

(20.1.2.1) taken such independent legal advice; or

(20.1.2.2) elected not to take such independent legal advice.

(20.1.3) that the Warranting Party has not been induced to enter these

Terms by any representation(s) made by the other Party or by any officer,

employee, director, agent, contractor, assignee, successor or other

representative of the other Party, except as provided in these Terms.

(20.2) This clause will survive the termination or expiration of these Terms.


(21) DISPUTES

(21.1) We will try to resolve any disputes with you quickly and efficiently.

(21.2) If you are unhappy with:

(21.2.1) the Product(s);

(21.2.2) our service to you; or

(21.2.3) any other matter;

please contact us as soon as possible using the details provided in the

"Contact Us" clause, below.


(22) UPDATES TO THESE TERMS


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(22.1) These Terms may be updated from time to time.

(22.2) The latest version of these Terms is displayed on our Website and/or at

the bottom of these Terms.

(22.3) By making a purchase on our Website, you agree to these Terms,

including any updates, as published on the Website at the time of your purchase.


(23) GENERAL PROVISIONS

(24) GOVERNING LAW: these Terms shall be governed in all respects by the

laws of Queensland and any applicable federal law. Both Parties consent to

jurisdiction under the state and federal courts within Queensland.

(25) LANGUAGE: All communications made or notices given pursuant to these

Terms shall be in the English language.

(26) ASSIGNMENT: these Terms, or the rights granted hereunder, may not be

assigned, sold, leased or otherwise transferred in whole or part by either Party

except with the other Party's prior written consent.

(27) AMENDMENTS: these Terms may only be amended in writing signed by

both Parties.

(28) RIGHTS, REMEDIES AND POWERS: Unless expressly provided in these

Terms, any rights, remedies or powers which a Party acquires under these

Terms are cumulative and apply in addition to any rights, remedies or powers

which that Party may otherwise have. Unless expressly provided in these Terms,

nothing in these Terms shall in any way reduce, extinguish, postpone or

otherwise limit any right, remedy or power which that Party may have.

(29) SURVIVAL OF OBLIGATIONS: At the termination or expiration of these

Terms, any provisions of these Terms which would by their nature be expected

to survive termination or expiration shall remain in full force and effect, including

but not limited to any provisions which are explicitly stated to survive termination

and/or expiration.

(30) NO WAIVER: None of the terms of these Terms shall be deemed to have

been waived by any act or acquiescence of either Party. Only an additional

written agreement can constitute waiver of any of the terms of these Terms

between the Parties. No waiver of any term or provision of these Terms shall

constitute a waiver of any other term or provision or of the same provision on a

future date. Failure of either Party to enforce any term of these Terms shall not

constitute waiver of such term or any other term.


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(31) SEVERABILITY: If any provision or term of these Terms is held to be

unenforceable, then these Terms will be deemed amended to the extent

necessary to render the otherwise unenforceable provision, and the rest of the

Terms, valid and enforceable. If a court declines to amend these Terms as

provided herein, the invalidity or unenforceability of any provision of these Terms

shall not affect the validity or enforceability of the remaining terms and

provisions, which shall be enforced as if the offending term or provision had not

been included in these Terms.

(32) ENTIRE AGREEMENT: In relation to the subject matter of these Terms,

these Terms constitutes the entire agreement between the Parties and

supersedes any prior or contemporaneous understandings, whether written or

oral.

(33) COUNTERPARTS: these Terms may be executed in counterparts, all of

which shall constitute a single agreement. If the dates set forth at the end of this

document are different, these Terms is to be considered effective as of the date

that both Parties have signed the agreement, which may be the later date.

(34) FURTHER ACTS: Each Party must, and must ensure that its employees,

agents and representatives, do all things and sign, execute and deliver all

documents, agreements and instruments as reasonably required in order to give

effect to these Terms and to the rights and obligations of the Parties created

under these Terms.

(35) FORCE MAJEURE/EXCUSE: Neither Party is liable to the other for any

failure to perform due to causes beyond its reasonable control including, but not

limited to, acts of God, acts of civil authorities, acts of military authorities, riots,

embargoes, acts of nature and natural disasters, and other acts which may be

due to unforeseen circumstances. Seller is not liable for any delivery delay or

non-performance caused by labor or transportation disputes or shortage,

material delays, or delays or non-performance caused by any of Seller's

suppliers. If Seller is unable to perform for any reason within 30 (thirty) days after

the expected date of delivery, Seller may terminate these Terms in full and

provide a complete and total refund to Buyer of any fees paid.


(36) CONTACT US

(36.1) If you do not understand any of these Terms and want to talk to us about

it, please contact us by:

email: pitlane-espresso@tractionsociety.com.au, or

telephone: 0403485761. We may record calls for quality and training


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purposes. Please note that calls will be answered at the following times:

Monday - Sunday 9am - 5pm

(36.2) If you would like these Terms in another format (e.g. audio, large print,

braille) please contact us using the details stated above.


(37) LAST UPDATED

These Terms are current and up to date as of: 25th October 2023


By making a purchase on our Website, you agree to be bound by these Terms.

Return and Refund Policy

 RETURNS POLICY


Pitlane-Espresso

pitlane-espresso.com

(a) APPLICATION OF POLICY

This Returns Policy ("Policy") applies to all purchases from us, unless stated otherwise.

(b) CUSTOMER SATISFACTION IS OUR PRIORITY

(a) At Pitlane-Espresso, customer satisfaction is our priority.

(b) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

(c) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

(d) Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(c) AUSTRALIAN CONSUMER LAW

(a) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

(b) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products.

(c) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
 

(d) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(e) If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(f) If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the product repaired or replaced.

(d) CHANGE OF MIND

We do not accept returns if you simply change your mind, or find the same product cheaper elsewhere.

(e) PRODUCTS DAMAGED DURING DELIVERY

In the event that a product which you ordered is damaged during delivery:

(a) Please contact us as soon as possible.

(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

(c) We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 14 days

(f) EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to accept the return of a product you purchased if:

(a) You misused the product in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the product before you purchased it.

(c) You asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Australian Consumer Law.

(g) BULKY ITEMS

(a) If the product you purchased is big or bulky and qualifies for a return (under the other clauses of this Policy), then you will need to contact us to arrange to return it.

(b) We may organise a courier to pick up the product, or will otherwise help you organise the return.

(h) PROOF OF PURCHASE

(a) To be eligible for a remedy under this Policy, all returns must be accompanied by a valid proof of purchase.

(b) A valid proof of purchase includes (but is not limited to):

(a) Original tax invoice;

(b) Electronic copy of tax invoice;

(c) Packing slip;

(c) Please note that order confirmation emails will not be accepted as a valid proof of purchase.

(d) While our team members are eager to help you exercise your rights under this Policy, it is your responsibility to provide proof of purchase. It is not the responsibility of our team members to verify your purchase.

(i) SHIPPING COSTS FOR RETURNS

(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the "Returned Product") back to us, as well as any costs of shipping any replacement product to you.

(b) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

(j) ASSISTANCE FROM MANUFACTURERS

(a) In some cases, manufacturers may provide assistance in relation to their products, and they may be able to resolve your issue more quickly.

(b) In some cases, manufacturers may provide warranties for their products, which go beyond the Consumer Guarantees under the Australian Consumer Law or any other rights which you may have under this Policy.

(c) You are not obliged to contact the manufacturer directly in order to seek a repair, replacement or refund. However, you may do so if you wish.

(k) RESPONSE TIME

We aim to process any returns within 14 days of having received them.

(l) PROOF OF IDENTITY

You may be required to present a government issued identification document in order to return a product and claim a remedy under this Policy.

(m) PAYMENT OF REFUNDS

(a) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.

(b) Alternatively, you may elect to receive store credit, which will be valid for three years from the date of return.

(n) HOW TO RETURN PRODUCTS

(a) You may contact us to discuss a return using the details at the end of this Policy.

(b) You may return products to the following address:

27 Castlemaine Street, Milton QLD 4064

(o) PRIVACY

(a) We are committed to protecting your privacy during the return process. To verify your identity and ensure secure transactions, we may request photo identification and record your name, ID type, number, expiry date, and signature. Acceptable identification must include your full name and a future expiry date, such as an Australian Driver's Licence or Passport.

(b) When returning products exceeding $1,000 in value and requesting a Tax Adjustment Note, we will require your name, address, and ABN (if applicable).

(c) We securely store collected information for a reasonable period. We may use it for fraud prevention, research, and analysis. We may also disclose it to relevant authorities as required by law.

(d) Please contact us if you want to access your return-related information which we are holding.

(e) For further information about how we collect, store and use your information, please see our privacy policy, which is available at: Website

(p) CONTACT US

If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at:

pitlaine-espresso@tractionsociety.com.au

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