Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Adam Petersen (ABN 31 836 405 397) (hereinafter "Seller")
www.tractionsociety.com.au & www.pitlane-espresso.com
TERMS AND CONDITIONS FOR SALE OF GOODS
Please read the following important terms and conditions ("Terms") before you buy
anything on our website and check that they contain everything which you want and
nothing that you are not willing to agree to. By making a purchase on our Website,
you agree to be bound by these Terms.
These Terms set our your legal rights and responsibilities; our legal rights and
responsibilities; and certain key information required by law.
(1) DEFINITIONS
In these Terms, the following definitions apply:
"ACL" means the Australian Consumer Law which is contained in the
Competition and Consumer Act 2010 (Commonwealth).
"Business Day" means a day which is not a Saturday, Sunday, public holiday
or bank holiday in Queensland.
"Buyer", "you" or "your" means you, the person or organisation that is
purchasing the Products through our Website.
"Confirmation" means an email which we send you to confirm that we have
accepted your order, in accordance with the "Ordering From Us" clause of
these Terms.
"Delivery Date" means any estimated date for delivery of your Products, as
stated on our Website or otherwise communicated to you at the time of your
purchase.
"Goods and Services Tax" means Goods and Services Tax imposed on a
supply of goods or services in Australia, pursuant to the A New Tax System
(Goods and Services Tax) Act 1999 (Commonwealth) or any other
applicable law.
"Party" means either the Buyer or the Seller.
"Parties" means the Buyer and the Seller collectively.
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"Price" means the price of our Products as published on our Website at the
time that you make your purchase.
"Products" means the products that you are choosing to purchase through
our Website which may include but is not limited to goods, services and/or
digital content.
"Seller", "we", "us" or "our" means us, Adam Petersen (ABN 31 836 405 397)
"Terms" means these terms and conditions as updated from time to time.
"Website" means our website located at www.tractionsociety.com.au & www.pitlane-espresso.com
together with any affiliated websites or pages.
(2) INTERPRETATION
In these Terms, unless the context otherwise requires, the following rules of
interpretation shall apply:
(2.1) Words referring to one gender include every other gender.
(2.2) Words referring to a singular number include the plural, and words
referring to a plural include the singular.
(2.3) If a word or phrase is defined in these Terms then any grammatical
variations of that word or phrase have a corresponding meaning.
(2.4) Words referring to a person or persons include firms, corporations,
associations, partnerships, joint ventures, authorities, government bodies,
organisations and other legal entities, and vice versa.
(2.5) Any reference to time is a reference to time in Queensland.
(2.6) In the event that something must be done under these Terms on or
before a particular date, if that date falls on a day which is not a business
day, then that thing must be done on or before the next business day.
(2.7) Any obligation on a Party not to do something includes an obligation
not to allow that thing to be done.
(2.8) Headings and titles are included in these Terms for convenience only
and shall not affect the interpretation of these Terms.
(2.9) Each Party must, at its own expense, take all reasonable steps and do
all that is reasonably necessary to give full effect to these Terms and the
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events contemplated by it.
(2.10) A reference to legislation or any part or provision of that legislation
includes any subordinate legislation, any amended legislation, and any
substituted legislation issued under that legislation.
(2.11) A reference to an agreement or document is a reference to that
agreement or document as amended, replaced, supplemented or novated
from time to time.
(2.12) A reference to a Party also includes that Party's successors, assigns,
legal personal representatives and/or any person that is substituted by way
of novation.
(2.13) Any reference to money or currency, unless otherwise specified, is a
reference to Australian dollars.
(3) SALE
By making a purchase through our Website, you are buying the Products subject
to these Terms and you agree to be legally bound by these Terms.
(4) ORDERING FROM US
(4.1) Here we set out how a legally binding contract between you and us is
made.
(4.2) You place an order on our site by doing the following:
Find and add a product to your basket, click on the pay now button, confirm
all your details including name, postal address and special instructions. You
will receive a confirmation email of your order with a unique order number
and your order total. You will then receive your order via mail.
(4.3) Please read and check your order carefully before submitting it. However, if
you need to correct any errors you can do so before submitting it to us.
(4.4) Before you place any order for digital content you must check that the
hardware and software requirements of your computer or device mean that you
can download the digital content. If required please contact us for assistance.
(4.5) When you place your order at the end of the online checkout process (e.g.
when you confirm payment), we will acknowledge it by email. This
acknowledgement does not, however, mean that your order has been accepted.
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(4.6) We may contact you to say that we do not accept your order. This is
typically for the following reasons:
(4.6.1) the Product(s) are unavailable;
(4.6.2) we cannot authorise your payment;
(4.6.3) you are not allowed to buy the Product(s) from us;
(4.6.4) we are not allowed to sell the Product(s) to you;
(4.6.5) the number of Product(s) you have ordered is too large; or
(4.6.6) there has been a mistake on the pricing or description of the
Product(s).
(4.7) We will only accept your order when we send you an email to confirm this
("Confirmation"). At this point:
(4.7.1) a legally binding contract will be in place between you and us; and
(4.7.2) your order will be fulfilled and your content will be automatically
downloaded.
(4.8) If you are under the age of 18 you may buy Products from our site.
However, in some cases you may not be able to buy certain Products because
you are too young. If so this will be set out on the relevant webpage for the
Products concerned.
(5) DOWNLOAD OF DIGITAL CONTENT
(5.1) Once you have paid for your order and received the Confirmation the digital
content will download automatically.
(5.2) We may deliver your digital content in instalments. If you have any queries
as to whether this is the case please consult the information provided at the time
of purchase or contact us for further information.
(5.3) If something happens which:
(5.3.1) is outside of our control; and
(5.3.2) affects you being able to download the digital content;
we will make the digital content available for download as soon as we can. If
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your computer or device blocks the automatic download of the digital content
or the automatic download does not start, you may still have the right to
cancel the contract.
(6) DIGITAL CONTENT
(6.1) When you buy any digital content and download it, you will not own it.
Instead we give you permission to use it (also known as a 'licence') for the
purpose of you using and enjoying it according to these Terms.
(6.2) The digital content:
(6.2.1) is personal to you. You can use it wherever you want in the world but
only if you comply with local laws;
(6.2.2) is non-exclusive to you. We may supply the same or similar digital
content to other users;
(6.2.3) may be used only on 1 computer or device;
(6.2.4) may not be:
(6.2.4.1) copied by you except for a reasonable number of necessary
back-ups;
(6.2.4.2) changed by you (which means, in particular, that you are not
allowed to adapt, reverse-engineer or decompile it, or try to extract the
source code from it, except where any of this is allowed by law);
(6.2.4.3) combined or merged with, or used in, any other computer
program; or
(6.2.4.4) distributed or sold by you to any third party;
(6.2.5) contains information which is owned by us or third parties or both.
You must not conceal, change or remove any markings which show who
owns this information, such as copyright (©), registered trade mark (®) or
unregistered trademark (TM) markings.
(6.3) Except where you have permission to use the digital content under this
clause, you will not obtain any rights of ownership or other rights (of whatever
nature) in the digital content or in any copies of it.
(7) DELIVERY OF PHYSICAL PRODUCTS
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(7.1) This clause applies if you purchase physical Products from us.
(7.2) We use the following delivery services to deliver our physical Products:
Australia Post
FedEx
DHL
(7.3) The estimated date and time window for delivery of the Products is set out
in the Confirmation.
(7.4) If something happens which:
(7.4.1) is outside of our control; and
(7.4.2) affects the estimated date of delivery;
then we will let you have a revised estimated date for delivery of the
Products.
(7.5) Delivery of the Products will take place when we deliver them to the
address that you gave to us.
(7.6) We may be unable to deliver the Products if we are unable to properly
identify you. Please be prepared to provide a form of ID (passport or driving
licence) on delivery of Products.
(7.7) Unless you and we agree otherwise, if we cannot deliver your Products
within 30 days, we will:
(7.7.1) let you know;
(7.7.2) cancel your order; and
(7.7.3) give you a refund.
(7.8) If nobody is available to take delivery, please contact us using the contact
details below.
(7.9) You are responsible for the Products when delivery has taken place. In
other words, the risk in the Products passes to you when you take possession of
the Products.
(7.10) We may deliver your Products in instalments. To check if your Products
may be delivered in this way, click on the check the delivery details during the
online checkout process.
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(8) PERFORMANCE OF SERVICES
(8.1) This clause applies if you purchase services from us. In this Agreement,
when we use the word "Product" or "Products" we are also referring to services.
(8.2) Where possible we will offer the opportunity to confirm the time and date for
performance of services purchased during the confirmation process and prior to
the purchase of the services.
(8.3) In other cases we may offer you the opportunity to book the time and date
for performance of services following the purchase of those services.
(8.4) In all cases we will seek to perform the services purchased within a
reasonable time and without causing you significant inconvenience.
(8.5) If you have any questions as regards the time or date for performance of
purchased services please contact us immediately.
(9) PAYMENT
(9.1) We accept the following means of payment:
Visa
Mastercard
PayPal
(9.2) We will do all that we reasonably can to ensure that all of the information
you give us when paying for the Products is secure by using an encrypted and
secure payment mechanism. However, in the absence of negligence on our part
we will not be legally responsible to you for any loss that you may suffer if a third
party gains unauthorised access to any information that you give us.
(9.3) Your credit card or debit card will only be charged when you confirm your
order.
(9.4) All payments by credit card or debit card need to be authorised by the
relevant card issuer. From time to time we may also use extra security steps via
Verified by Visa, Mastercard®SecureCodeTM or equivalent services.
(9.5) If your payment is not received by us and you have already received any
Products, you:
(9.5.1) must pay for such Products within 30 days; or
(9.5.2) must return them to us as soon as possible. If so, you must keep the
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Products in your possession, take reasonable care of them (including
ensuring that you follow any instructions or manuals given with the Products)
and not use them before you return them to us.
(9.6) If you do not return any Products (such as where you have not paid for
them) we may collect the Products from you at your expense. We will try to
contact you to let you know if we intend to do this.
(9.7) The price of the Products:
(9.7.1) is in Australian dollars ($AUD);
(9.7.2) includes GST at the applicable rate; and
(9.7.3) does not include the cost of delivering the Products (delivery options
and costs will be provided before you place your order).
(9.8) If you are a member of 'TRACTION SOCIETY COLLECTIVE', and are
completing a purchase which qualifies for the scheme, you will need to confirm
the required information to qualify for any member benefits during the online
checkout process. Please note that not all purchases may qualify for the scheme
(please consult the TRACTION SOCIETY COLLECTIVE terms and conditions for
further information).
(10) PRICES
(10.1) The Prices for our Products may be updated from time to time.
(10.2) Up to date Prices for our Products are published on our Website.
(10.3) By making a purchase on our Website, you agree to the up to date
Price(s) for your selected Products, as published on our Website at the time of
your purchase.
(11) TAXES, DUTIES AND OTHER CHARGES
(11.1) Unless otherwise stated, our Prices do not include Goods and Services
Tax, insurance, shipping and/or delivery costs and import charges (such as
customs duties or levies) or other applicable taxes of duties.
(11.2) By making a purchase on our Website, you acknowledge that you are
responsible for any Goods and Services Tax, insurance, shipping costs and
import charges (such as customs duties or levies) or other applicable taxes of
duties.
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(12) SHIPPING AND DELIVERY COSTS
(12.1) Unless otherwise stated, you agree to pay any applicable shipping and/or
delivery costs related to your Products.
(12.2) Shipping and/or delivery costs vary depending on your chosen delivery
method and delivery location.
(12.3) Applicable shipping and/or delivery costs are published on our Website at
the time of your purchase.
(12.4) By making your purchase, you agree to the applicable shipping and/or
delivery costs as published on our Website or communicated to you at the time
of your purchase.
(13) SOLD "AS IS"
You agree that the Products are being sold "as is", without any warranty of any
kind, either express or implied (except as required by law), regarding the
condition of the Products. You expressly disclaim any implied warranties of
merchantability or of fitness for a particular purpose.
(14) TITLE
Title to the Products will remain with the us until we have received the Purchase
Price in full together with any applicable taxes, duties, shipping or delivery costs
or other fees or charges payable to us by you in relation to your Products.
(15) LIMITATION OF LIABILITY
(15.1) The Buyer may have certain rights under the Australian Consumer Law
("ACL"), or under other similar or related consumer protection laws.
(15.2) The ACL may give the Buyer certain rights, warranties, guarantees and
remedies regarding the provision of goods or services by the Seller, which
cannot be excluded, modified or restricted by the Seller ("Statutory Rights").
(15.3) The Seller's liability to the Buyer is governed solely by the ACL and by
these Terms. To the maximum extent permitted by law, and except as otherwise
expressly provided in these Terms, the Seller excludes all conditions and
warranties implied by custom, law or statute, except for the Buyer's Statutory
Rights, and the Seller expressly disclaims all warranties of any kind including but
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not limited to implied warranties that the Products are fit for a particular purpose.
(15.4) The Buyer hereby agrees that the Buyer is solely responsible for
evaluating the Products and for determining whether the Products are fit for the
Buyer's purpose.
(15.5) The Buyer hereby agrees that the Seller is not liable for any direct,
indirect, consequential or incidental loss or damage which may result from the
Buyer's use of the Products. For the sake of clarity, in no event will the Seller be
liable for any consequential, indirect, incidental or special damages of any kind
including any damages for loss of revenue, profits, interruption of business, or
loss of data, even if the possibility of such loss was made known to the Seller.
(15.6) When the Buyer's Statutory Rights apply, to the maximum extent possible,
the Seller's liability in respect of any claim is limited to, at the Seller's option:
(15.6.1) A repair of the Products; or
(15.6.2) A replacement of the Products; or
(15.6.3) A refund of the Purchase Price paid by the Buyer.
(15.7) The Seller's failure to exercise or enforce any right or provision of these
Terms will not constitute a waiver of such right or provision.
(15.8) Subject to the sub-clauses below titled "Exceptions", we shall not be liable
for any of the following (whether direct or indirect):
(15.8.1) loss of profit;
(15.8.2) loss or corruption of data;
(15.8.3) loss of use;
(15.8.4) loss of production;
(15.8.5) loss of contract;
(15.8.6) loss of opportunity;
(15.8.7) loss of savings, discount or rebate (whether actual or anticipated); or
(15.8.8) harm to reputation or loss of goodwill.
(15.9) Exceptions:
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(15.9.1) The limitations of liability set out above shall not apply in respect of
any indemnities given by either party under these Terms.
(15.9.2) Notwithstanding any other provision of these Terms, the liability of
the parties shall not be limited in any way in respect of the following:
(15.9.2.1) death or personal injury caused by negligence;
(15.9.2.2) fraud or fraudulent misrepresentation;
(15.9.2.3) any other losses which cannot be excluded or limited by
applicable law;
(15.9.2.4) any losses caused by wilful misconduct.
(15.10) This clause will survive the termination or expiration of these Terms.
(16) CONFIDENTIALITY AND INTELLECTUAL PROPERTY
(16.1) For the purpose of this clause, "Intellectual Property" may include but is
not limited to:
any and all inventions, patents, utility models, design rights, copyright, know
how, trade secrets, trade marks, trade names, confidential information,
service marks and goodwill subsisting in, resulting from or relating to the
Products, or any documents, drawings, specifications and/or patterns
relating thereto either:
(16.1.1) supplied by us to you in connection with the Products, or
(16.1.2) supplied by us to you or disclosed to or obtained by you
pursuant to or as a result of these Terms, or
(16.1.3) resulting from the Products, unless otherwise expressly agreed
by the Seller in writing.
(16.2) You shall not, under any circumstances acquire any right in or to any
Intellectual Property.
(16.3) We shall have the right to apply any trade marks, trade names and/or
service marks to the Products. You acknowledges that no rights are granted to
you by the use by you of such trade marks, trade names and/or service marks.
You shall not deface, remove or obliterate any trade marks, trade names or logos
applied by the Seller on or in relation to the Products.
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(16.4) If you shall in any way acquire any such rights in any Intellectual Property
then you shall immediately inform us and shall forthwith take such steps as may
be required by the Seller to assign such rights or vest such title in us.
(16.5) The Parties each respectively acknowledge and agree that unless
otherwise expressly agreed between the Parties, the terms of these Terms, and
the fact that these Terms exists, are confidential.
(16.6) You shall keep confidential and not use, without the prior written consent
of us, all or any information including without limit, that information supplied by us
to you or disclosed to or obtained by you pursuant to or as a result of these
Terms, and shall not divulge the same to any third party except to the extent that
any such information is or becomes public through no fault of yours, or disclosure
of the same is required by law or by any other governmental or other regulatory
body.
(16.7) This clause will survive the termination or expiration of these Terms.
(17) INDEMNITY AND INSURANCE
(17.1) You shall indemnify us, and keep us indemnified, from and against any
losses, damages, liability, costs (including legal fees) and expenses incurred by
us as a result of or in connection with your breach of any of your obligations
under these Terms.
(17.2) You shall have in place contracts of insurance with reputable insurers
incorporated in Australia to cover your obligations under these Terms. On
request, you shall supply so far as is reasonable evidence of the maintenance of
the insurance and all of its terms from time to time applicable.
(18) RIGHTS OF THIRD PARTIES
No one other than a party to these Terms has any right to enforce any of these
Terms.
(19) TERMINATION
(19.1) In addition to any other rights that are set out in these Terms, if either
Party defaults in its obligations under these Terms ("Defaulting Party"), the other
Party can terminate the contract created between us under these Terms by
providing written notice to the Defaulting Party.
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(19.2) If the contract that is created between us under these Terms is ended it
will not affect our right to receive any money which you owe to us under this
Terms.
(20) WARRANTIES REGARDING LEGAL ADVICE
(20.1) Each Party, (which for the purposes of this clause shall be referred to as
the "Warranting Party" as the context requires) hereby respectively warrants:
(20.1.1) that the Warranting Party fully understands the terms of these
Terms.
(20.1.2) that the Warranting Party has had the opportunity to obtain
independent legal advice in relation to the matters addressed by these
Terms and the Warranting Party has either:
(20.1.2.1) taken such independent legal advice; or
(20.1.2.2) elected not to take such independent legal advice.
(20.1.3) that the Warranting Party has not been induced to enter these
Terms by any representation(s) made by the other Party or by any officer,
employee, director, agent, contractor, assignee, successor or other
representative of the other Party, except as provided in these Terms.
(20.2) This clause will survive the termination or expiration of these Terms.
(21) DISPUTES
(21.1) We will try to resolve any disputes with you quickly and efficiently.
(21.2) If you are unhappy with:
(21.2.1) the Product(s);
(21.2.2) our service to you; or
(21.2.3) any other matter;
please contact us as soon as possible using the details provided in the
"Contact Us" clause, below.
(22) UPDATES TO THESE TERMS
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(22.1) These Terms may be updated from time to time.
(22.2) The latest version of these Terms is displayed on our Website and/or at
the bottom of these Terms.
(22.3) By making a purchase on our Website, you agree to these Terms,
including any updates, as published on the Website at the time of your purchase.
(23) GENERAL PROVISIONS
(24) GOVERNING LAW: these Terms shall be governed in all respects by the
laws of Queensland and any applicable federal law. Both Parties consent to
jurisdiction under the state and federal courts within Queensland.
(25) LANGUAGE: All communications made or notices given pursuant to these
Terms shall be in the English language.
(26) ASSIGNMENT: these Terms, or the rights granted hereunder, may not be
assigned, sold, leased or otherwise transferred in whole or part by either Party
except with the other Party's prior written consent.
(27) AMENDMENTS: these Terms may only be amended in writing signed by
both Parties.
(28) RIGHTS, REMEDIES AND POWERS: Unless expressly provided in these
Terms, any rights, remedies or powers which a Party acquires under these
Terms are cumulative and apply in addition to any rights, remedies or powers
which that Party may otherwise have. Unless expressly provided in these Terms,
nothing in these Terms shall in any way reduce, extinguish, postpone or
otherwise limit any right, remedy or power which that Party may have.
(29) SURVIVAL OF OBLIGATIONS: At the termination or expiration of these
Terms, any provisions of these Terms which would by their nature be expected
to survive termination or expiration shall remain in full force and effect, including
but not limited to any provisions which are explicitly stated to survive termination
and/or expiration.
(30) NO WAIVER: None of the terms of these Terms shall be deemed to have
been waived by any act or acquiescence of either Party. Only an additional
written agreement can constitute waiver of any of the terms of these Terms
between the Parties. No waiver of any term or provision of these Terms shall
constitute a waiver of any other term or provision or of the same provision on a
future date. Failure of either Party to enforce any term of these Terms shall not
constitute waiver of such term or any other term.
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(31) SEVERABILITY: If any provision or term of these Terms is held to be
unenforceable, then these Terms will be deemed amended to the extent
necessary to render the otherwise unenforceable provision, and the rest of the
Terms, valid and enforceable. If a court declines to amend these Terms as
provided herein, the invalidity or unenforceability of any provision of these Terms
shall not affect the validity or enforceability of the remaining terms and
provisions, which shall be enforced as if the offending term or provision had not
been included in these Terms.
(32) ENTIRE AGREEMENT: In relation to the subject matter of these Terms,
these Terms constitutes the entire agreement between the Parties and
supersedes any prior or contemporaneous understandings, whether written or
oral.
(33) COUNTERPARTS: these Terms may be executed in counterparts, all of
which shall constitute a single agreement. If the dates set forth at the end of this
document are different, these Terms is to be considered effective as of the date
that both Parties have signed the agreement, which may be the later date.
(34) FURTHER ACTS: Each Party must, and must ensure that its employees,
agents and representatives, do all things and sign, execute and deliver all
documents, agreements and instruments as reasonably required in order to give
effect to these Terms and to the rights and obligations of the Parties created
under these Terms.
(35) FORCE MAJEURE/EXCUSE: Neither Party is liable to the other for any
failure to perform due to causes beyond its reasonable control including, but not
limited to, acts of God, acts of civil authorities, acts of military authorities, riots,
embargoes, acts of nature and natural disasters, and other acts which may be
due to unforeseen circumstances. Seller is not liable for any delivery delay or
non-performance caused by labor or transportation disputes or shortage,
material delays, or delays or non-performance caused by any of Seller's
suppliers. If Seller is unable to perform for any reason within 30 (thirty) days after
the expected date of delivery, Seller may terminate these Terms in full and
provide a complete and total refund to Buyer of any fees paid.
(36) CONTACT US
(36.1) If you do not understand any of these Terms and want to talk to us about
it, please contact us by:
email: pitlane-espresso@tractionsociety.com.au, or
telephone: 0403485761. We may record calls for quality and training
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purposes. Please note that calls will be answered at the following times:
Monday - Sunday 9am - 5pm
(36.2) If you would like these Terms in another format (e.g. audio, large print,
braille) please contact us using the details stated above.
(37) LAST UPDATED
These Terms are current and up to date as of: 25th October 2023
By making a purchase on our Website, you agree to be bound by these Terms.
RETURNS POLICY
Pitlane-Espresso
pitlane-espresso.com
(a) APPLICATION OF POLICY
This Returns Policy ("Policy") applies to all purchases from us, unless stated otherwise.
(b) CUSTOMER SATISFACTION IS OUR PRIORITY
(a) At Pitlane-Espresso, customer satisfaction is our priority.
(b) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
(c) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
(d) Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
(c) AUSTRALIAN CONSUMER LAW
(a) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(b) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products.
(c) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(d) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(e) If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(f) If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the product repaired or replaced.
(d) CHANGE OF MIND
We do not accept returns if you simply change your mind, or find the same product cheaper elsewhere.
(e) PRODUCTS DAMAGED DURING DELIVERY
In the event that a product which you ordered is damaged during delivery:
(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.
(c) We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 14 days
(f) EXCEPTIONS
Notwithstanding the other provisions of this Policy, we may refuse to accept the return of a product you purchased if:
(a) You misused the product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product before you purchased it.
(c) You asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.
(g) BULKY ITEMS
(a) If the product you purchased is big or bulky and qualifies for a return (under the other clauses of this Policy), then you will need to contact us to arrange to return it.
(b) We may organise a courier to pick up the product, or will otherwise help you organise the return.
(h) PROOF OF PURCHASE
(a) To be eligible for a remedy under this Policy, all returns must be accompanied by a valid proof of purchase.
(b) A valid proof of purchase includes (but is not limited to):
(a) Original tax invoice;
(b) Electronic copy of tax invoice;
(c) Packing slip;
(c) Please note that order confirmation emails will not be accepted as a valid proof of purchase.
(d) While our team members are eager to help you exercise your rights under this Policy, it is your responsibility to provide proof of purchase. It is not the responsibility of our team members to verify your purchase.
(i) SHIPPING COSTS FOR RETURNS
(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the "Returned Product") back to us, as well as any costs of shipping any replacement product to you.
(b) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
(j) ASSISTANCE FROM MANUFACTURERS
(a) In some cases, manufacturers may provide assistance in relation to their products, and they may be able to resolve your issue more quickly.
(b) In some cases, manufacturers may provide warranties for their products, which go beyond the Consumer Guarantees under the Australian Consumer Law or any other rights which you may have under this Policy.
(c) You are not obliged to contact the manufacturer directly in order to seek a repair, replacement or refund. However, you may do so if you wish.
(k) RESPONSE TIME
We aim to process any returns within 14 days of having received them.
(l) PROOF OF IDENTITY
You may be required to present a government issued identification document in order to return a product and claim a remedy under this Policy.
(m) PAYMENT OF REFUNDS
(a) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
(b) Alternatively, you may elect to receive store credit, which will be valid for three years from the date of return.
(n) HOW TO RETURN PRODUCTS
(a) You may contact us to discuss a return using the details at the end of this Policy.
(b) You may return products to the following address:
27 Castlemaine Street, Milton QLD 4064
(o) PRIVACY
(a) We are committed to protecting your privacy during the return process. To verify your identity and ensure secure transactions, we may request photo identification and record your name, ID type, number, expiry date, and signature. Acceptable identification must include your full name and a future expiry date, such as an Australian Driver's Licence or Passport.
(b) When returning products exceeding $1,000 in value and requesting a Tax Adjustment Note, we will require your name, address, and ABN (if applicable).
(c) We securely store collected information for a reasonable period. We may use it for fraud prevention, research, and analysis. We may also disclose it to relevant authorities as required by law.
(d) Please contact us if you want to access your return-related information which we are holding.
(e) For further information about how we collect, store and use your information, please see our privacy policy, which is available at: Website
(p) CONTACT US
If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at:
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